Q. What are your typical processing and shipping times?
A. We try to ship orders received before 3pm EST Monday-Friday that same day. During the holidays and other busy seasons, same day shipping may not be possible on all orders. Our warehouse uses USPS and FedEx, and standard First Class shipping times apply. For expedited shipping, we strongly recommend selecting Priority at checkout.
All orders over $20 qualify for free, USPS First Class shipping in the US.
Q. Do you ship outside of the United States?
A. Yes! We ship worldwide. Orders over $75 qualify for free international shipping. For orders less than $75, rates vary somewhat based on destination, but we keep our rates as low as possible.
Q. Part of my order is a gift. Can you split an order among multiple shipping addresses?
A. In order to keep shipping FREE on all orders over $20, we only ship to one address per order at this time.
Q. Where is my order being shipped from?
A. We are proud to use a local, family-owned fulfillment company in our hometown of Grand Rapids, Michigan for our warehousing and shipping.
Q. I received my shipment and there is a problem with my order. Who do I contact?
A. Although we are always improving our processes and systems, mistakes do happen! We are committed to making any shipping errors right, so please contact us at email@example.com, and we will work towards a solution with you!
Chews Life Silicone Products
Q. With what materials are your teething products made?
A. We use food-grade, BPA-free silicone beads, strung on organic cotton cord. Our beads are tested for impurities, and our rosaries are safety-tested in a third-party lab.
Q. Do the Chews Life Rosaries pose a choking hazard?
A. Safety is our top priority at Chews Life. Our Chews Life products are made with a safety snap clasps that have a safe release when tugged. Our rosaries have been third-party safety-tested, and are CPSIA-certified. However, please note that while these products are made to be safe and durable, they should only be used under adult supervision.
Q. What is the best way to wash my Chews Life silicone products?
A. We recommend washing them with a non-abrasive soap and water, then hanging to dry. A damp microfiber cloth also works well for quick cleanups, or you can throw them in the bath with your kids and hang them to dry after! We do not recommend putting them in the dishwasher, to prevent excessive wear on the organic cotton cord.
Q. I love St. (enter Saint name here)! Do you have plans to add this medal to your collection soon?
A. Maybe! We are able to create new medals approximately once per year. When we do, we will be polling our fans to see which medals are most wanted! Stay tuned-- there will be a new batch of medals in 2018!
Q. Where do you get your beads? Can I order just the cross/medals?
A. Our medals and crosses are custom made for Chews Life. We do not give out our manufacturer/distribution information. You may see that the crosses and some of the medals are actually stamped with our company name, because of this, we also do not sell the components separately. We are proud of our strict safety standards and we want to make sure that every product that carries our company name is hand-made by one of our artisans. If you choose to shop with us for the little ones in your life, you can be assured that all of our products are made with high-quality components. They all carry a lifetime repair or replacement guarantee -- that's how much we believe in them!
Life Rox Semiprecious Gemstone Products
Q. With what materials are your gemstone products made?
A. We use semi-precious gemstones strung on stainless steel memory wire (for bracelets) or flexible wire (for rosaries and decades).
Q. I have smaller/larger than average wrists. Will your rosary bracelets fit me?
A. Yes! The memory wire is completely adjustable and maintains its shape however you mold it. We guarantee you’ll find a comfortable fit, regardless of your wrist size. To stretch the wire, just pull the ends apart from each other; to make the coil smaller, simply twist the ends in opposite directions to tighten the coil.
Production and Operations
Q. Where are your products made?
A. All of our products are assembled by loving hands in Grand Rapids, Michigan.
Q. Who makes your products?
A. Chews Life Makers are local Catholic women, many of whom are stay-at-home moms. Chews Life enables many women to provide extra income to help support their families. Women’s work with Chews Life helps support Catholic school tuition, ballet classes, SAT preparation, care for an elder parent, Christmas gifts, home additions, car repairs, and much more!
Q. How many employees do you have?
A. There are currently four managing employees (including Shannon, the owner) and ten makers.
Q. My child’s rosary broke! Can it be repaired?
A. Absolutely! As soon as a product is damaged, discontinue use and contact us at firstname.lastname@example.org so we can work out a repair or replacement solution for you. Our products have a lifetime repair or replacement guarantee, and we will cover the cost of repairs for any issues as a result of normal wear and tear.
Q. My rosary was cut with scissors/run over by a car/chewed up by our dog. Can you still fix it?
A. This happens more often than you’d imagine! We offer these repairs for a small repair fee of $10, including return shipping.
Q. I lost my rosary bracelet charm! Can I get a new one?
A. You bet--you can purchase charms on our website HERE.
Pro tip: Be sure to always clip your charm in the loop on the end of the bracelet, or after the first Pater bead. If clipped to the end on the small spacer bead, it can easily slide off during wear!
Q. Our church/organization has an event/fundraiser coming up. Will you donate items to our cause?
A. We will definitely take a look at your request! While we love supporting causes and organizations that align with our mission and values, we are unable to support every one of them. If you fill out this Google Form, we will consider your request and let you know of our decision!
Q. I loved the seasonal item that is no longer on your website! Can I still order it?
A. Absolutely. Retired colorways can be made to order for the simple custom fee. Simply select the Simple Custom listing and specify which design/colorway you are looking for.